Shipping Policy

Last updated: 18 August 2026

At Zountther, we aim to provide a reliable and straightforward delivery experience for customers across Australia.

This Shipping Policy explains our available delivery options, estimated delivery times and other important information relating to the shipment of orders placed through Zountther.store.

1. Shipping Options

We currently offer the following shipping methods within Australia:

Standard Shipping — Free

Estimated delivery time: 5–12 business days
Shipping cost: Free

Standard Shipping is available at no additional cost for eligible orders delivered within Australia.

Express Shipping — Paid

Estimated delivery time: 5–8 business days
Shipping cost: Calculated and displayed at checkout

Express Shipping provides a faster delivery option for customers who prefer priority handling and delivery.

The applicable Express Shipping fee will be clearly displayed before you complete your purchase.

2. Business Days

Business days are Monday to Friday and exclude weekends and public holidays applicable to the relevant location.

Estimated delivery periods are expressed in business days.

3. Order Processing

Orders may require processing before they are dispatched.

Once your order has been processed and shipped, you will receive a shipping confirmation where applicable.

Delivery estimates provided on our Website or at checkout are estimates and may vary depending on factors such as destination, carrier operations, public holidays and circumstances outside our reasonable control.

4. Delivery Estimates

Our estimated delivery times are:

• Express Shipping: 5–8 business days

• Standard Shipping: 5–12 business days

Delivery estimates generally begin once an order has been dispatched.

While we make reasonable efforts to ensure orders arrive within the estimated delivery period, these timeframes are not guaranteed unless expressly stated otherwise.

Nothing in this policy limits any rights you may have under the Australian Consumer Law if an order is not supplied within an agreed or otherwise reasonable period.

5. Australia-Wide Shipping

Zountther ships to eligible addresses throughout Australia.

Delivery availability may depend on your location, postcode and the services offered by our shipping partners.

Some remote or regional areas may experience longer delivery times.

6. Shipping Confirmation and Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after the shipping carrier receives the parcel.

Customers can use the tracking details provided to follow the progress of their delivery.

7. Accurate Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that your:

• full name;

• street address;

• suburb;

• state or territory;

• postcode; and

• contact details

are correct before completing your purchase.

If you discover an error in your delivery information, please contact us as soon as possible at costumer@Zountther.store.

We will make reasonable efforts to update your information where possible, but changes may not be possible once an order has been processed or dispatched.

8. Incorrect or Incomplete Addresses

If an order cannot be delivered because the address supplied by the customer was incorrect, incomplete or inaccessible, the parcel may be returned to us or require redelivery.

Where permitted by law, the customer may be responsible for reasonable additional shipping costs arising from incorrect delivery information supplied by the customer.

This does not apply where the delivery issue was caused by Zountther or where Australian law requires us to bear the cost.

9. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances including:

• severe weather;

• carrier disruptions;

• increased seasonal demand;

• public holidays;

• transportation disruptions;

• incorrect or incomplete delivery information;

• remote delivery locations; or

• other circumstances outside our reasonable control.

If you experience a significant delay, please contact us so that we can assist with investigating the shipment.

10. Lost Parcels

If your tracking information indicates that your parcel has not progressed for an unusually long period, or if you reasonably believe your parcel has been lost, please contact us at costumer@Zountther.store.

We may investigate the shipment with the relevant carrier.

Where goods are not delivered as required under applicable Australian law, we will provide an appropriate remedy.

11. Parcels Marked as Delivered

If tracking information shows that your order has been delivered but you cannot locate it, please first:

• check around the delivery location;

• check any safe delivery areas;

• ask other members of your household;

• check with neighbours where appropriate; and

• review any delivery information provided by the carrier.

If the parcel still cannot be located, contact us so we can assist with an investigation.

A tracking status alone does not remove any rights you may have under applicable Australian law.

12. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably practical.

Where possible, provide photographs of:

• the product;

• the external packaging;

• any internal packaging; and

• any visible damage.

This information may help us investigate the issue more efficiently.

If the product does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.

13. Multiple Shipments

In some circumstances, products within the same order may be shipped separately.

Where this occurs, you may receive more than one shipment or tracking number.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

14. Unclaimed or Refused Deliveries

If a parcel is refused, remains unclaimed or is returned to us because of circumstances for which the customer is responsible, reasonable redelivery or return costs may apply where permitted by law.

This provision does not limit any rights you may have under the Australian Consumer Law.

15. Shipping Charges and Refunds

Shipping charges paid for Express Shipping are generally non-refundable where an order has been properly supplied and delivered and the customer is simply returning an item due to a voluntary change of mind.

However, where a refund of shipping costs is required under the Australian Consumer Law or another applicable law, Zountther will provide that refund.

16. Change-of-Mind Returns

Information regarding voluntary change-of-mind returns, return shipping costs and eligibility requirements is contained in our Returns & Refunds Policy.

17. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy available to consumers under the Australian Consumer Law or any other law that cannot legally be excluded.

If any part of this policy conflicts with a mandatory consumer right, the mandatory legal requirement will prevail.

18. Contact Us

For questions relating to shipping, delivery or tracking, please contact:

Zountther
Website: Zountther.store
Email: costumer@Zountther.store
Market: Australia